[Evergreen Bergvliet] ELV BGV - RESIDENTS COMMITTEE PORTFOLIO MEETING MINUTES

Fri Jun 18 17:28:31 SAST 2021

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Dear Resident

The five pillars of our partnership for life carries our full commitment and remains our promise to you without any exceptions. We rely heavily on resident communication to build a strong sense of community and empower us to deliver exceptional hospitality.

I would like to clarify the respective roles of Village Management, Rescom and Mancom as follows:

Village Management: Evergreen Management are responsible for the day to day running and operations of the village, including healthcare, catering, gardening/landscaping, maintenance and general administration and ensuring that we deliver the five pillars of the "Partnership for Life Promise". We should be the first point of contact for all life right holders should they have the need to raise any concerns or wish to express their gratitude. It is in the best interests of all residents and management that lines of communication remain open at all times. My mobile phone is always on, 24/7, and I am on standby to assist you wherever possible. The commitment to address any issues, including healthcare concerns, through a dedicated team, including myself; Michael Liffmann & Nomfundo (Duty Manager), is not made lightly. No problem is too small and we are never too busy to look into any concern you might have.

The Rescom (Residents' Committee): The Rescom acts as liaison between Residents and the Village Manager with regard to ideas and suggestions concerning facilities and activities in the Village. However, as far as complaints and matters of a personal nature are concerned, Life Right Holders are required to take such matters up directly with the Village Manager. Only if discussions with the Village Manager fail to achieve a satisfactory resolution, should the matter then be referred to Rescom, for their intervention and decision as to what action (if any) might need be taken, with a view to assist the parties in finding a mutually agreeable solution or an acceptable compromise.

The Mancom (Management Committee); The Mancom acts as a consultative forum for and liaison between the Developer, the Owner and the Life Right Holders (represented by the chairman and vice-chairman of Rescom); and agrees on actions to be taken by the Operator to ensure that the respective rights and interests of the Developer, the Owner and Life Right Holders are duly protected and/or promoted.

I sincerely request all parties respect the channels of communication as outlined above when raising any concerns.

Have a great weekend ahead.

Keep Safe.

Warm Regards

	Authority to Contract 
No agreement binding the company will come into effect unless reduced to writing and signed by a duly authorised director of the company. 

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