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<tbody><tr><td style="max-width: 100%; height: auto;"><img src="cid:image-1669-53095@rs.amdec.co.za:4443" class="rocketseed-strip" border="0" beacon_priority="0" style="max-width: 100%; height: auto;"></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0">
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<p class="MsoNormal"><img width="1164" height="829" style="width:12.125in;height:8.6354in" id="Picture_x0020_1" src="cid:image003.jpg@01D76466.C1188390"><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">Dear Resident<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">The five pillars of our partnership for life carries our full commitment and remains our promise to you without any exceptions. We rely heavily on resident
communication to build a strong sense of community and empower us to deliver exceptional hospitality.
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">I would like to clarify the respective roles of Village Management, Rescom and Mancom as follows:
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">Village Management:
</span></b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">Evergreen Management are responsible for the day to day running and operations of the village, including healthcare, catering, gardening/landscaping, maintenance
and general administration and ensuring that we deliver the five pillars of the “Partnership for Life Promise”. We should be the first point of contact for all life right holders should they have the need to raise any concerns or wish to express their gratitude.
It is in the best interests of all residents and management that lines of communication remain open at all times. My mobile phone is always on, 24/7, and I am on standby to assist you wherever possible. The commitment to address any issues, including healthcare
concerns, through a dedicated team, including myself; Michael Liffmann & Nomfundo (Duty Manager), is not made lightly. No problem is too small and we are never too busy to look into any concern you might have.
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">The Rescom (Residents’ Committee):
</span></b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">The Rescom acts as liaison between Residents and the Village Manager with regard to ideas and suggestions concerning facilities and activities in the Village. However,
as far as complaints and matters of a personal nature are concerned, Life Right Holders are required to take such matters up directly with the Village Manager. Only if discussions with the Village Manager fail to achieve a satisfactory resolution, should the
matter then be referred to Rescom, for their intervention and decision as to what action (if any) might need be taken, with a view to assist the parties in finding a mutually agreeable solution or an acceptable compromise.
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">The Mancom (Management Committee);
</span></b><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">The Mancom acts as a consultative forum for and liaison between the Developer, the Owner and the Life Right Holders (represented by the chairman and vice-chairman
of Rescom); and agrees on actions to be taken by the Operator to ensure that the respective rights and interests of the Developer, the Owner and Life Right Holders are duly protected and/or promoted.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">I sincerely request all parties respect the channels of communication as outlined above when raising any concerns.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">Have a great weekend ahead.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">Keep Safe.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA">Warm Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;">Shawn Ferreira</font> <font face="helvetica" size="2">Interim Village Manager - Bergvliet</font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-639-53095@rs.amdec.co.za:4443" class="rocketseed-strip" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;"><map id="imgmap20161031122145" name="imgmap20161031122145">
<area shape="rect" alt="" coords="2,2,134,62" href="https://rs.amdec.co.za:4443/rs/13MgZLyJ" target=""></map></td></tr><tr><td style="max-width: 100%; height: auto;" nowrap="nowrap"><p style="margin: 0;"><font face="helvetica" size="2"><b>Tel:</b> +27 21 713 7860</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Fax:</b> +27 21 702 3201</font></p></td></tr><tr><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Cell:</b> </font><font face="arial,helvetica,sans-serif" size="2">+27 84 434 6300</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Email:</b> <a style="text-decoration: none; color: #000;" href="mailto:shawnf@evergreenlifestyle.co.za">shawnf@evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Postal:</b> 30 Homestead Avenue, Bergvliet, 7945</font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Website:</b> <a style="text-decoration: none; color: #000;" href="www.evergreenlifestyle.co.za">www.evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td nowrap="nowrap" colspan="1">
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