[Evergreen Bergvliet] FW: ELV BGV>Maintenance Protocol 2020_

Sat Feb 29 14:40:19 SAST 2020

        Dear Resident,

Maintenance is a high priority at Evergreen with villages being kept in excellent condition through routine maintenance and by application of a maintenance protocol, for both internal and external issues. We have attached a document for your persusal.

Items requiring maintenance in respect of the unit, as well as common area maintenance will be facilitated by management and we request that residents report matters requiring attention to reception so that the matter can be logged on share point. An appointment will be made for an initial investigation and to understand what the problem is before getting in a contractor to carry out the work.

As per the LRA, the responsibility and cost of maintaining the interior of the unit as well as wear and tear items and moving parts, is for residents cost. This includes ceilings, all wall and floor coverings, all doors, garage doors (including motors), gates and windows, all cooking, heating and solar heating, geyser (after expiration of the warranty period), cooling, lighting, plumbing, air-conditioning installations (and any moving part of any such doors, garage doors, motors, gates, windows and installations, including but not limited to handles, hinges, doorbells, outside lights, sliding door wheels and where applicable irrigation systems) and any other fixtures, fittings and furnishings in and around the Unit.

Maintenance labour charges are billed out monthly in arrears on your levy account at an hourly rate of R180 plus cost of material. PLease note that no mark-up is added to the final bill.

All residents and employees are encouraged to identify and report all aspects requiring maintenance or affecting health and safety conditions in the Village.

Kind regards

	Authority to Contract 
No agreement binding the company will come into effect unless reduced to writing and signed by a duly authorised director of the company. 

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