[Evergreen Muizenberg] Muizenberg Evergreen Covid-19 update.

Thu Jun 4 15:12:41 SAST 2020

        Dear Resident,

As you are aware over the last 8 weeks, the Evergreen Lifestyle retirement business has successfully
restricted the spread of COVID-19 at all of our national retirement villages.

However last week we reported that positive COVID-19 cases were confirmed at Evergreen Muizenberg.

The highly contagious nature of this virus has resulted in 14 positive cases to date. The positive cases
identified are restricted to 2 frail care residents, 10 health care workers and 2 members of staff.

Unfortunately, one of our frail care residents developed severe symptoms and needed to be transferred to
Constantiaberg Mediclinic, where he is currently recovering very well. While he is not "out of the woods" yet,
we are hopeful for a full recovery.

Our second frail care resident is asymptomatic and has shown absolutely no symptoms.  The resident remains
in our frail care facility and is being cared for under strict barrier nursing protocols, by dedicated nursing staff
who are isolated solely to this patient's care. We have specifically laboured this point so that you can all rest
assured that we are very focussed on containing the virus.

Moving on to our health care workers, the advice of the Department of Health is very clear that healthcare workers
who test positive are required to self-isolate away from the retirement village. This advice is imperative and
intended to protect vulnerable elderly residents along with all other health care workers in the village from
becoming infected by this highly contagious virus.

When the Evergreen Muizenberg care workers were individually advised that they had tested positive for the virus,
they were each understandably shocked and highly emotional at the sudden news of their test results.
In the emotion of the moment, several care workers elected to self-isolate at home.  This was clearly ill-advised,
given that most of our health care workers reside in residential structures that are not conducive to self-isolation,
thus placing their family members and their community at large, at risk of infection too.

In hindsight, we realise that more should have been done by our Management team, to help our carers assimilate
the test results and to fully understand the options available to them.  We regret this oversight and realise that the
situation should have been handled much better. Post this experience, substantial remedial training for our
Management team has taken place.  In addition, all of our existing health care workers have received counselling
and advice on what to expect in the event of a positive test result.

We were fortunate to have the assistance and support of local social worker Lorraine Moka and government MP,
Advocate Hishaam Mohamed, who helped us to relocate the affected workers to a Western Cape government
isolation centre, 35km away from Evergreen Muizenberg.  As matters stand right now, 7 carers are recovering in
the designated isolation centre and 3 carers are recovering at home in appropriate self-isolation accommodation, as they
live alone. We are delighted to advise that they are all recovering well, displaying no symptoms, and are in good spirits.

We regret any stress experienced by our health care workers and look forward to welcoming them all back into our
village upon their full recovery from this virus. In fact, this is anticipated to be in approximately 10 days' time.

The outbreak of infections within the village is unfortunate, and serves as a stark reminder that we all need to remain
vigilant in the extreme.  We will continue to do all that we can to safeguard the health and safety of our residents, our staff,
and our healthcare workers. We recommend that you stay within your homes, hand sanitise regularly, wear masks if
walking within the village, and maintain social distancing of 2 meters.

Yours Sincerely
Garry Reed
Managing Director - Evergreen Lifestyle Villages

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