[Evergreen Lake Michelle] A Partnership for Life

Tue Nov 24 11:09:23 SAST 2020

        Dear Residents,

It is now just over six months since I joined this amazing community as Village Manager amidst a hard lock down in our country. It has been a real privilege for me to meet all of you and already building close relationships.
I want to take this opportunity to say “THANK YOU” for the warm welcome I have received from so many of you. But furthermore, I want to say “THANK YOU” for your co-operation through the different stages of
lockdown and COVID -19 pandemic management.

No doubt you see the daily progress made on the new apartments and the lifestyle centre and I am sure, like me, you are very excited for these new additions to our village. The lifestyle centre will have state of the art facilities that I have personally
been involved developing to deliver exceptional hospitality. Soon we will be sipping sundowners with an amazing view of the ocean.

With a rapidly growing village and many new residents joining the Evergreen family since the national lockdown, communication and interaction on so many levels have been affected. The fact that we could not have regular social interactions
where informal engagement and communication is encouraged has led to the “rumour mill” working overtime. I thank those residents who keep communication lines open and inform me about rumours doing the rounds. I can only assist with
concerns if you raise them with me.

I would like to once again reiterate and affirm to all residents regardless if you have just moved in or if you have been here for a little longer, my team and I remain at your service and the Village management is your first point of contact for any
issues or concerns you might have. The 5 pillars to our partnership for life carries our full commitment and remains our promise to you without any exceptions. We rely heavily on resident communication to build a strong sense of community
and empower us to deliver the exceptional hospitality.

I also feel it prudent for me to clarify the roles of Management, Rescom and Mancom for those residents who have recently enquired.

Village Management

Responsible for the day to day running of the village, healthcare, catering, landscaping, maintenance and general administration. Ensuring that we deliver the five pillars of the “Partnership for Life Promise” The first point of contact
for any life right holder should they have the need to raise any concerns or express gratitude. It is in the interest of all residents and management that the lines of communication between them remain open. My mobile phone is always
on and I am on standby to assist you where possible. The commitment to address any concerns, including healthcare concerns, through a dedicated team in myself, Elvirah (Assistant Village Manager) and the team duty managers is not
made lightly. No problem is too small and we are never too busy to look into any concern you might have.

The Rescom (Resident Committee)

Act as liaison between Life Right Holders and the Village Manager with regard to ideas and suggestions concerning facilities and activities in the Village. With regard to complaints and matters of a personal nature, however, Life Right Holders
are required to take such matters up directly with the Village Manager. Only if discussions with the Village Manager fail to achieve a satisfactory resolution, may the matter then be referred to Rescom, for their consideration as to what
action (if any) might be taken, with a view to assist the parties in finding a mutually agreeable solution or an acceptable compromise.

The Mancom (Management Committee)

Act as the liaison and consultative forum of the Developer, the Owner and the Life Right Holders (represented by the chairman and vice-chairman of Rescom); and agree on actions to be taken by the Operator to ensure that the
respective rights and interests of the Developer, the Owner and Life Right Holders are duly protected and/or promoted.

I humbly request all of us to respect the channels of communication and that we following the sequence above when raising any concerns – as the Village Manager I can not help resolve anything I am not made aware of.

In a recent newsletter (Aloe Aloe) I shared with you that Melissa Adriaan and Brenton Garrison joined the Evergreen team as duty managers. Going forward we will have coverage in the village from 07h00 to 19h00,
Monday to Friday and will have full weekend coverage from 08h00 to 17:00.

I would like to invite and encourage every resident to make use of these extended hours to reach out to us with any requests or assistance needed. I personally am available to assist with any emergency and
will always be available to be contacted directly.

Finally, I want to remind you that one of the many benefits of purchasing a life right is that you pay one levy for services delivered, unlike in a sectional title scheme where special levies are raised to cover certain expenses.
No life right holder should ever be requested to contribute financially or  pay anything over an above the village levy, Evergreen has all the services and support you require. These services can be accessed by engaging with me directly.

Should you wish to discuss anything in person I would love to meet in person and answer any questions you might have.

[cid:image001.png at 01D6C251.E4CF78F0]

Kind Regards,

	Authority to Contract 
No agreement binding the company will come into effect unless reduced to writing and signed by a duly authorised director of the company. 

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