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<tbody><tr><td style="max-width: 100%; height: auto;"><img src="cid:image-1277-47185@rs.amdec.co.za:4443" class="rocketseed-strip" usemap="#imgmap20191010104759" border="0" beacon_priority="0" style="max-width: 100%; height: auto;"><map id="imgmap20191010104759" name="imgmap20191010104759">
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal">Dear Residents,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">It is now just over six months since I joined this amazing community as Village Manager amidst a hard lock down in our country. It has been a real privilege for me to meet all of you and already building close relationships.
<o:p></o:p></p>
<p class="MsoNormal">I want to take this opportunity to say “THANK YOU” for the warm welcome I have received from so many of you. But furthermore, I want to say “THANK YOU” for your co-operation through the different stages of
<o:p></o:p></p>
<p class="MsoNormal">lockdown and COVID -19 pandemic management.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">No doubt you see the daily progress made on the new apartments and the lifestyle centre and I am sure, like me, you are very excited for these new additions to our village. The lifestyle centre will have state
of the art facilities that I have personally <o:p></o:p></p>
<p class="MsoNormal">been involved developing to deliver exceptional hospitality. Soon we will be sipping sundowners with an amazing view of the ocean.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">With a rapidly growing village and many new residents joining the Evergreen family since the national lockdown, communication and interaction on so many levels have been affected. The fact that we could not have
regular social interactions <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">where informal engagement and communication is encouraged has led to the “rumour mill” working overtime<span style="color:black">. I thank those residents who keep communication lines open and inform</span> me<span style="color:black">
about rumours doing the rounds. I can only assist with </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">concerns if you raise them with me.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-right:36.0pt">I would like to once again reiterate and affirm to all residents regardless if you have just moved in or if you have been here for a little longer, my team and I remain at your service and the Village management
is your first point of contact for any <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">issues or concerns you might have. The 5 pillars to our partnership for life carries our full commitment and remains our promise to you without any exceptions. We rely heavily on resident communication to build
a strong sense of community <o:p></o:p></p>
<p class="MsoNormal">and empower us to deliver the exceptional hospitality.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I also feel it prudent for me to clarify the roles of Management, Rescom and Mancom for those residents who have recently enquired.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><u>Village Management</u></b><o:p></o:p></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">Responsible for the day to day running of the village, healthcare, catering, landscaping, maintenance and general administration. Ensuring that we deliver the five pillars of the “Partnership for Life Promise”
The first point of contact <o:p></o:p></p>
<p class="MsoNormal">for any life right holder should they have the need to raise any concerns or express gratitude. It is in the interest of all residents and management that the lines of communication between them remain open. My mobile phone is always
<o:p></o:p></p>
<p class="MsoNormal">on and I am on standby to assist you where possible. The commitment to address any concerns, including healthcare concerns, through a dedicated team in myself, Elvirah (Assistant Village Manager) and the team duty managers is not
<o:p></o:p></p>
<p class="MsoNormal">made lightly. No problem is too small and we are never too busy to look into any concern you might have.<o:p></o:p></p>
<p class="MsoNormal"><b> </b><o:p></o:p></p>
<p class="MsoNormal"><b><u>The Rescom (Resident Committee)</u></b><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">Act as liaison between Life Right Holders and the Village Manager with regard to ideas and suggestions concerning facilities and activities in the Village. With regard to complaints and matters of a personal
nature, however, Life Right Holders <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">are required to take such matters up directly with the Village Manager. Only if discussions with the Village Manager fail to achieve a satisfactory resolution, may the matter then be referred to Rescom, for their
consideration as to what<o:p></o:p></p>
<p class="MsoNormal">action (if any) might be taken, with a view to assist the parties in finding a mutually agreeable solution or an acceptable compromise.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b><u>The Mancom (Management Committee)</u></b><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">Act as the liaison and consultative forum of the Developer, the Owner and the Life Right Holders (represented by the chairman and vice-chairman of Rescom); and agree on actions to be taken by the Operator to
ensure that the <o:p></o:p></p>
<p class="MsoNormal">respective rights and interests of the Developer, the Owner and Life Right Holders are duly protected and/or promoted.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I humbly request all of us to respect the channels of communication and that we following the sequence above when raising any concerns – as the Village Manager I can not help resolve anything I am not made aware of.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">In a recent newsletter (Aloe Aloe) I shared with you that Melissa Adriaan and Brenton Garrison joined the Evergreen team as duty managers. Going forward we will have coverage in the village from 07h00 to 19h00,
<o:p></o:p></p>
<p class="MsoNormal">Monday to Friday and will have full weekend coverage from 08h00 to 17:00.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">I would like to invite and encourage every resident to make use of these extended hours to reach out to us with any requests or assistance needed. I personally am available to assist with any emergency and
<o:p></o:p></p>
<p class="MsoNormal">will always be available to be contacted directly. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt">Finally, I want to remind you that one of the many benefits of purchasing a life right is that you pay one levy for services delivered, unlike in a sectional title scheme where special levies are raised to cover
certain expenses.<o:p></o:p></p>
<p class="MsoNormal">No life right holder should ever be requested to contribute financially or pay anything over an above the village levy, Evergreen has all the services and support you require. These services can be accessed by engaging with me directly.<o:p></o:p></p>
<p class="MsoNormal" style="margin-right:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal">Should you wish to discuss anything in person I would love to meet in person and answer any questions you might have.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="1457" height="819" style="width:15.177in;height:8.5312in" id="Picture_x0020_2" src="cid:image001.png@01D6C251.E4CF78F0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind Regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</blockquote>
</div>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;">Riaan Gouws</font> <font face="helvetica" size="2">Village Manager - Noordhoek</font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-639-47185@rs.amdec.co.za:4443" class="rocketseed-strip" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;"><map id="imgmap20161031122145" name="imgmap20161031122145">
<area shape="rect" alt="" coords="2,2,134,62" href="https://rs.amdec.co.za:4443/rs/13xvcovQ" target=""></map></td></tr><tr><td style="max-width: 100%; height: auto;" nowrap="nowrap"><p style="margin: 0;"><font face="helvetica" size="2"><b>Tel:</b> +27 21 001 4312</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Fax:</b> +27 21 702 3201</font></p></td></tr><tr><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Cell:</b> </font><font face="arial,helvetica,sans-serif" size="2">+27 72 600 2499</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Email:</b> <a style="text-decoration: none; color: #000;" href="mailto:riaang@evergreenlifestyle.co.za">riaang@evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Postal:</b> PO Box 30487, Tokai, 7966, South Africa</font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Website:</b> <a style="text-decoration: none; color: #000;" href="www.evergreenlifestyle.co.za">www.evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td nowrap="nowrap" colspan="1">
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