[Evergreen Broadacres] FW: 065 Application of optimised utility structure Comments from Basil Bold

Mon Aug 3 13:00:58 SAST 2020

I refer to the Circular 065:

In particular: "Your meter will reset once a month at 12pm on the last day of each month"

This is causing confusion as residents are questioning how their meters are going to be reset and what happens  to any outstanding credit on their meter?

In terms of the law the meter cannot be reset - it is sealed by a SANAS (South African National Accreditation Service) certified VO (Verification Officer) in terms of SANS 1524-1.  The meter can only be reset by a certified VO which requires breaking the seal.  Incidentally, this regulation applies to all custody transfer metering devices with cumulative totaling - including water meters.

What will be reset is the billing software for each account.  Any credit on the meter at the end of a calendar month will not be lost (i.e. the meter reset to zero) and the resident can purchase an additional R950 (600kWh) in the following month irrespective of whatever credit (kWh) is reflected on the meter

This needs to  be clarified

Regards,

Basil Bold

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