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<title>IMPORTANT NOTICE | Ambulance Service | Emergency Care 24/7</title>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Dear resident,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Helvetica;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Helvetica;mso-fareast-language:EN-US">Please see below as distributed by the HOA of Val de Vie.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;line-height:135%"><span style="font-size:9.0pt;line-height:135%;font-family:"Arial",sans-serif;color:#444444"><a href="https://estate.valdevie.co.za/e3t/Ctc/GD+113/cGKwp04/VVnvn31hB8CYW1QTNJ01ypzySW5BVC1m5vck6xN5wYXRF5nR32W7lCGcx6lZ3kZW5twTV223nXp3W5zxqWF3YJzByW3pdZL97sz5LVW1kb-Fz21-_QVW3Ntj8J1H8HpYW4k7RBN6KdfzHN2BXxQV4CHRSW7J8h4d28H6xGN3R32LFC5KY-W5Zz4Rh152svyW3q4brM2Clj-9Vcr-FG50tvZkN1sjylkFylCXVy3FDG2khCB4W2ctKRQ7_qH7ZW1ksNlz8j65PzW8tx5XQ5fYW9kW2Zl4NM8W-k6hW6JFyWF2L7BNnW3RtYnl88kGqyW8h_rWZ1s2_vCW96k6Zz6gfV2KW987-Lc55vnsnW1V94JH3DkjrTW5j_Srg2lSngnN6L0-fgz4WtfW8PvLfR91qXfKN2FCJ0X-m0tcVdSP9Z12Mgr2W8xJmCZ1H-l3ZW275vfS5pLqbqVhLLsk3JH_D4W1h2ktl30r8MjW1PXBW82Nfbj7W1_zsBK4hgg1PW1zHGm014KrrGW10sFCK3Vjnm6W94FDpn1NZFFhN5LFjVkPffdrW4gBlKm5CLPhwf3tw-Gq04" target="_blank"><span style="color:black">View
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<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Dear Residents,</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Ambulance Service | Emergency Care 24/7</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Since its introduction last year, the Titanium Securitas ambulance service has been an invaluable asset to our community,
responding to 175 incidents as of 31 March 2025 on Val de Vie Estate and Pearl Valley. This service is in place to provide critical, life-saving emergency care, ensuring the well-being of residents during genuine medical emergencies.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Understanding the Role of the Estate Ambulance</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">It is important to note that the ambulance stationed on the estate is an Intermediate Life Support (ILS) ambulance inspected
and approved by the Department of Health. It is not a mobile clinic and is equipped according to Department of Health standards, with regular inspections ensuring compliance.<o:p></o:p></span></p>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Advanced Life Support (ALS) paramedics are available in the Brackenfell area for more severe medical emergencies and will
be dispatched to the estate when required.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">What Qualifies as a Medical Emergency?</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">A medical emergency is a sudden and severe health condition requiring immediate intervention to prevent serious harm or
loss of life. The Constitutional Court describes an emergency as <em><span style="font-family:"Lato",sans-serif">"A dramatic, sudden situation or event which is of passing nature in terms of time."</span></em><o:p></o:p></span></p>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">A medical emergency presents acutely and requires urgent medical or surgical intervention. Failure to treat the condition
immediately could result in severe impairment or death.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Examples of medical emergencies include:</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></p>
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<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Acute asthma attacks</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif"> (a sudden worsening of asthma symptoms due to airway inflammation,
muscle tightening, and increased mucus production, making breathing difficult).<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%;mso-list:l1 level1 lfo1">
<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Myocardial infarction (heart attack)</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif"> (symptoms may include chest discomfort or
pressure, shortness of breath, unusual fatigue or weakness, pain in other areas–jaw, neck, shoulders, upper back, arms (especially the left arm), or stomach, cold sweats, dizziness or lightheadedness, nausea or vomiting (more common in women, sometimes mistaken
for indigestion), heart palpitations, or a sense of impending doom).<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%;mso-list:l1 level1 lfo1">
<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Stroke (FAST recognition is crucial
</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">- Face drooping, Arm weakness, Speech difficulty, Time to call emergency services).<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%;mso-list:l1 level1 lfo1">
<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Anaphylactic shock</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif"> (a severe allergic reaction may present as respiratory distress,
rapid or weak pulse, dizziness or fainting (low blood pressure), pale and clammy skin, widespread hives, severe swelling, flushing or redness of the skin, nausea, vomiting, or diarrhoea, severe stomach cramps, confusion or agitation or a feeling of impending
doom).<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%;mso-list:l1 level1 lfo1">
<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Hypoglycaemic coma</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif"> (when blood sugar and glucose levels drop dangerously low;
symptoms may include extreme weakness or fatigue, confusion or disorientation, sweating and paleness, shaking or tremors, blurred vision, heart palpitations or a sudden intense hunger).<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%;mso-list:l1 level1 lfo1">
<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Seizures or convulsions</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif"> (symptoms may include uncontrolled, jerking movements,
loss of consciousness or unresponsiveness, sudden stiffening of the body, unusual sensations before the seizure (aura), repetitive movements, confusion or disorientation after the seizure (postictal state), or drowsiness or extreme fatigue following the episode).<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;line-height:150%;mso-list:l1 level1 lfo1">
<strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Severe head injuries or trauma.</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif"><o:p></o:p></span></li></ul>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Recognising Emergencies in Children</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">It is understandable that medical concerns, particularly involving children, can be distressing. However, not every incident
requires an ambulance. The following are clear signs of a paediatric emergency:<o:p></o:p></span></p>
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<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Significant change in mental status (confusion, unresponsiveness)<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2">
<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Difficulty breathing or abnormal respiratory patterns<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2">
<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Bluish or grey skin colour (cyanosis)<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2">
<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Seizures<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l2 level1 lfo2">
<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Severe bleeding that does not stop<o:p></o:p></span></li></ul>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Responsible Use of the Estate Ambulance</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">With only one ambulance to serve both estates, each call for assistance needs to be made with careful consideration. Misuse of emergency
services can delay critical medical care for those in genuine distress.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">To provide perspective, some examples of non-emergency calls received in the past include:<o:p></o:p></span></p>
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<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">A child needing a plaster for a minor cut<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">Assistance with getting back into bed<o:p></o:p></span></li><li class="MsoNormal" style="color:#444444;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%;mso-list:l0 level1 lfo3">
<span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif">A scuffed elbow requiring basic first aid<o:p></o:p></span></li></ul>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">These non-urgent situations can be managed at home or with a visit to a GP or clinic. While the paramedics are always
professional and committed to patient care, they must prioritise medical emergencies.<o:p></o:p></span></p>
<h2 style="margin:0in;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></h2>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Be Prepared: Every Home Should Have a Basic Medical Kit</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="text-align:justify;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">To manage minor injuries and illnesses effectively, we encourage every household to keep a well-stocked medical emergency
kit. These kits, available at pharmacies, will help treat minor medical issues without ambulance assistance, ensuring that emergency responders remain available for medical emergencies.<o:p></o:p></span></p>
<h2 style="margin:0in;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></h2>
<h2 style="margin:0in;line-height:150%"><strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">A Shared Responsibility</span></strong><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></h2>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">The estate’s ambulance service is a privilege, offering peace of mind and life-saving support when needed most. Your cooperation ensures
that this vital resource is used correctly and effectively, allowing paramedics to prioritise genuine medical emergencies.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="line-height:150%"><b><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Val de Vie Estate-based Medical and Health Service Providers<o:p></o:p></span></b></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">A variety of medical and health service providers operate within the estate. A list of providers located on the estate is available at this
<a href="https://estate.valdevie.co.za/e3t/Ctc/GD+113/cGKwp04/VVnvn31hB8CYW1QTNJ01ypzySW5BVC1m5vck6xN5wYXRF3qgyTW7lCdLW6lZ3pxW64TvcB8z_-FdW5NJx854Gz5RcW7bpCRV17rpmMW4-PQF3580PZNW6C2Y0f431ZnjVHBNdb7h8BKHW5wKvQT6B9CBpW26jPkv29JxgWW7wcD0y7VR5GLW2G6W8d5zjFM3W8sdv8P16xPvDW3BbsMp2Ry3vrN4fL6DSZjm2-VvQvcW5Ylj9DW20NjGk32LRSRW3JqNBH636V57V8wxj3130h0zVQ9mD12rVszTW8R7HPW44LkclW6hdYk51G6kM8W7z2Mnx77jK_zW4fYkmt1C2NW_VzMS3X86KQsNW3KNC577CRWR7f2BHtF004" target="_blank">
<span style="color:black">link</span></a>.<o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">We appreciate your understanding and responsible use of the service.<o:p></o:p></span></p>
<h2 style="margin:0in;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444;font-weight:normal"> <o:p></o:p></span></h2>
<h2 style="margin:0in;line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444;font-weight:normal">Best regards,<o:p></o:p></span></h2>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444"> <o:p></o:p></span></p>
<p style="line-height:150%"><span style="font-size:10.5pt;line-height:150%;font-family:"Lato",sans-serif;color:#444444">Val de Vie Estate HOA and Pearl Valley HOA<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://estate.valdevie.co.za/e3t/Ctc/GD+113/cGKwp04/VVnvn31hB8CYW1QTNJ01ypzySW5BVC1m5vck6xN5wYXRF3qgyTW7lCdLW6lZ3llW8kc0xs5QVdCZW3jk4_w2ns4N3W5kPPTJ8r71tHVBV4xM3GKcpvW8lW4-P18cNqfW12V5-97hQx_9W5MYf4f2ZShDrW5xTj_B12NznqW22kNw97Z0YMgW7dX6V33WDg0MN7jk5k24fSgpW2tDVQ99jQT1mW6rvYDG8XJjLhW2Dn7ct2R-SVsW365Z7F6Z3t-4W3dN_Ts1QVK6zN40ph08FF0nTW3fdbMW83J1PKW9kVhZw843chhN6pV0grMhlvdW6vLwGc4LrYQKW4tQlNT6dmCZ5N4QMymTP097qW24Kspm4w2LLhf5PKNV204" target="_blank"><span style="font-size:10.5pt;font-family:"Lato",sans-serif;color:#00A4BD;text-decoration:none"><img border="0" width="25" height="25" style="width:.2583in;height:.2583in" id="_x0000_i1029" src="https://image-tracking-service.za-1.mimecastcybergraph.com/v1/image?imageData=GK1y3G%2B%2FgjrkqOSYGDtHuopHsR4XI%2FUcY9c%2BmNr8KJY1ed%2BC3zcWqsKtUVSxZX%2BFarULvFJiKDPPu%2FeNLWz8fbyPP3gGNLU5c%2FwJYtp1YGjfhYPvO5xzo8wdd7BdF%2BYY%2FtOXbCBEzv0e8gvuwDZMugF02NLafre2UFyEyIfymUq2nqHd%2FNIorHRfrZ%2FMPTnwADdE3sBAoA%2FnI0kkD2sQsUh8m5B%2BVuV0d%2B%2BoR2jk1msivxURe22b7IeTKKUDltCuhiMlYXRNNv9zOZHIvQ1mgh5YzCSO3Jq16g2HGgdvbz2MCI%2BB1L4LRioVKR4ZoNPzkrK1hUXVdbJP3UCwC2w%2BNPS%2F30080Khv9Y4dqKedhpi3QHl6QEyvkn2JoKj1wPhFl4PF0t%2BZpCQ0" alt="Facebook"></span></a><span style="font-size:10.5pt;font-family:"Lato",sans-serif;color:#444444"><o:p></o:p></span></p>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;"><span class="RSNormal RSName">Attie</span> <span class="RSNormal RSName">Schultz</span></font> <font face="helvetica" size="2"><span class="RSNormal">Village Manager</span></font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-1262-76555@localhost" class="rocketseed-strip dynamic" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;" id="img1262"><map id="imgmap20161031122145" name="imgmap20161031122145">
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