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<tbody><tr><td style="max-width: 100%; height: auto;"><img src="cid:image-1325-10887@rs.amdec.co.za:4443" class="rocketseed-strip" border="0" beacon_priority="0" style="max-width: 100%; height: auto;"></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0">
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<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">Dear Residents,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">We currently have different categories of care in the Village:<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Home-based Care / Assisted living - provided by Evergreen Health staff within the home
</span><span lang="EN-GB" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">on a fee-for-service basis</span><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Frail Care - Provided in our Care Centre,</span><span lang="EN-GB" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"> intended for residents
who require 24/7 care </span><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-left:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1">
<span lang="EN-GB" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Dementia care - a specialised care which we currently cater for in our Care Centre.</span><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Arial",sans-serif">Emergency Care – by means of our Telecare care station<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif">We have had a number of talks on the workings of the Telecare, the last one being 1 June 2020.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif">Unfortunately these are poorly attended as residents do not, for some unknown reason, see this as a priority.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-US" style="font-size:12.0pt;font-family:"Arial",sans-serif">I would like to again go over the communication process of the Telecare unit and the emergency response procedure.<o:p></o:p></span></u></p>
<p class="MsoNormal" style="text-align:justify"><b><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">Every Evergreen Muizenberg home has been equipped with a Telecare care station which is linked to a 24/7 Call Centre.
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">This Telecare unit is your signal to us that you are in a Medical Emergency situation and must be used for this.
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo2">
<a name="_Hlk107244387"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Push the
<span style="color:red">RED </span>button<span style="color:red"> </span>on your Telecare once, very firmly, do not press any other buttons on the system as this will
<o:p></o:p></span></a></li></ol>
<p class="MsoListParagraphCxSpMiddle"><span style="mso-bookmark:_Hlk107244387"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">then cancel your emergency call.<o:p></o:p></span></span></p>
<p class="MsoListParagraphCxSpMiddle"><span style="mso-bookmark:_Hlk107244387"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Please do not use the phone during this process, it will also cancel the emergency call.
The ‘dial-out’ uses the same line<o:p></o:p></span></span></p>
<p class="MsoListParagraphCxSpMiddle"><span style="mso-bookmark:_Hlk107244387"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></span></p>
<span style="mso-bookmark:_Hlk107244387"></span>
<ol style="margin-top:0cm" start="2" type="1">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo2">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Within 45 seconds the Call Centre operator will speak to you establishing your emergency.
<o:p></o:p></span></li></ol>
<p class="MsoListParagraphCxSpMiddle"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="3" type="1">
<li class="MsoListParagraphCxSpLast" style="margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo2">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Depending on the severity of the injury, an ambulance will immediately be dispatched.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><u><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">Other important points to remember<o:p></o:p></span></u></p>
<p class="MsoNormal"><u><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif"><o:p><span style="text-decoration:none"> </span></o:p></span></u></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">The “morning call” - the
<span style="color:#4472C4">BLUE</span><span style="color:#0070C0"> </span>button<span style="color:#0070C0">
</span>on your Telecare unit will flash at the time you have stipulated, press the
<span style="color:#0070C0">BLUE </span><o:p></o:p></span></li></ul>
<p class="MsoListParagraphCxSpMiddle"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">button<span style="color:#0070C0">
</span>to confirm that you are safe. <o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraphCxSpMiddle" style="margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">If you are not going to be home at that time please inform the reception desk.
<o:p></o:p></span></li></ul>
<p class="MsoListParagraphCxSpMiddle"><span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraphCxSpLast" style="margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN-US" style="font-size:12.0pt;line-height:115%;font-family:"Tahoma",sans-serif">Do not press the
<span style="color:#BF9000">YELLOW</span><span style="color:#BF8F00"> </span>button<span style="color:#BF8F00">
</span>(Nurse Call) if you are experiencing an Emergency.<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo3"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">We routinely check the functioning of the Telecare units, the onus is still on you, the resident, to test the unit regularly,
<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">at least every fortnight.
<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">Push the
<span style="color:red">RED</span> button and wait for the Call Centre to respond, when they come on line simply state that you are testing
<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">your Telecare Unit.
<o:p></o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">Stay safe and remember to ‘test’<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif">Derek<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Tahoma",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;">Derek Drew</font> <font face="helvetica" size="2">Village Manager</font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-639-10887@rs.amdec.co.za:4443" class="rocketseed-strip" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;"><map id="imgmap20161031122145" name="imgmap20161031122145">
<area shape="rect" alt="" coords="2,2,134,62" href="https://rs.amdec.co.za:4443/rs/13xeMUg7" target=""></map></td></tr><tr><td style="max-width: 100%; height: auto;" nowrap="nowrap"><p style="margin: 0;"><font face="helvetica" size="2"><b>Tel:</b> +27 21 702 3200/2</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Fax:</b> +27 21 702 3201</font></p></td></tr><tr><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Cell:</b> </font><font face="arial,helvetica,sans-serif" size="2">+27 82 940 0973</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Email:</b> <a style="text-decoration: none; color: #000;" href="mailto:derekd@evergreenlifestyle.co.za">derekd@evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Postal:</b> PO Box 30487, Tokai, 7966, South Africa</font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Website:</b> <a style="text-decoration: none; color: #000;" href="www.evergreenlifestyle.co.za">www.evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td nowrap="nowrap" colspan="1">
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