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<tbody><tr><td style="max-width: 100%; height: auto;"><a href="https://rs.amdec.co.za:4443/rs/13SAWyJq"><img src="cid:image-1629-19038@rs.amdec.co.za" class="rocketseed-strip" border="0" beacon_priority="0" style="max-width: 100%; height: auto;"></a></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0">
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<p class="MsoNormal">Dear Residents,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The CoCT seems to have awaken to the fact that they have been under charging your refuse removal in Lake Michelle.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Q & A:<o:p></o:p></b></p>
<p class="MsoNormal">Q: So what does this all mean?<o:p></o:p></p>
<p class="MsoNormal">A: In the past the City of Cape Town has only charged Refuse collection for 5 of the 31 houses in Lake Michelle. As of March 2024, they have realised this error and thus backdated these charges back to June 2023.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q: Why has this only been picked up now?<o:p></o:p></p>
<p class="MsoNormal">A: The CoCT must have done an audit and found that they have been under charging us, now they are back dating this charge.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q: Did Evergreen not provide for the balance when it was picked up that there were incorrect charges?<o:p></o:p></p>
<p class="MsoNormal">A: No, unfortunately we cannot as we can only recover the amount that is being charged.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q: How much is the Refuse charge supposed to be?<o:p></o:p></p>
<p class="MsoNormal">A: The CoCT charge for refuse is R157.30 + VAT = R180.90 per bin per month<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q: Has Evergreen Queried this back dated charge?<o:p></o:p></p>
<p class="MsoNormal">A: Yes we have, however it doesn’t seem we will be successful in the appeal, however we will keep you informed of the outcome.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q: So, what is the impact on my monthly charges?<o:p></o:p></p>
<p class="MsoNormal">A: As we have only been recovering R31 per unit per month for the period in Question, the recovery for next 8 months will be R425.50 (R180.90 + R244.60). After the 8 months, the normal charge of R180.90 will be recovered.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind regards,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Stephan <o:p></o:p></p>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;">Elvirah Daniels</font> <font face="helvetica" size="2">Assistant Village Manager </font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-639-19038@rs.amdec.co.za" class="rocketseed-strip" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;"><map id="imgmap20161031122145" name="imgmap20161031122145">
<area shape="rect" alt="" coords="2,2,134,62" href="https://rs.amdec.co.za:4443/rs/13XSTRtB" target=""></map></td></tr><tr><td style="max-width: 100%; height: auto;" nowrap="nowrap"><p style="margin: 0;"><font face="helvetica" size="2"><b>Tel:</b> +27 21 001 4312</font></p></td></tr><tr><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Cell:</b> </font><font face="arial,helvetica,sans-serif" size="2">+27 81 236 2424</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Email:</b> <a style="text-decoration: none; color: #000;" href="mailto:elvirahd@evergreenlifestyle.co.za">elvirahd@evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Postal:</b> PO Box 30487, Tokai, 7966, South Africa</font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Website:</b> <a style="text-decoration: none; color: #000;" href="www.evergreenlifestyle.co.za">www.evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td nowrap="nowrap" colspan="1">
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