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<tbody><tr><td style="max-width: 100%; height: auto;"><a href="https://www.youtube.com/watch?v=RkZ5pdlAS6E"><img src="cid:image-2021-35998@rs.amdec.co.za" class="rocketseed-strip" border="0" beacon_priority="0" style="max-width: 100%; height: auto;"></a></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0">
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<div class="WordSection1">
<p class="MsoNormal">Dear Residents,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope you are all well. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">A few points relating to the house rules have been brought to my attention and I would like to ask for you support to improve overall efficiencies in the village.
<o:p></o:p></p>
<p class="MsoNormal">Below a few points to highlight and attached a copy of the house rules if you wish to read more.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>4.2 Grounds & Buildings <o:p></o:p></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Variation requests and any other contractors’ visits - Without wanting to over manage situations, contractors need to be
<o:p></o:p></li></ul>
<p class="MsoListParagraph">made aware of village contractor protocols and very important, security protocols. We have found that some contractors
<o:p></o:p></p>
<p class="MsoListParagraph">become frustrated because they are held back when not complaint with the protocols and then take it out on security
<o:p></o:p></p>
<p class="MsoListParagraph">and reception staff. This can be avoided if we are able to share details relating to the work to be done with the contractors
<o:p></o:p></p>
<p class="MsoListParagraph">and will also ensure the work required gets completed as quickly as possible. Please make us aware of any planned work
<o:p></o:p></p>
<p class="MsoListParagraph">so that we can assist and share these protocols. <o:p>
</o:p></p>
<p class="MsoListParagraph"><o:p> </o:p></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Reporting of maintenance work required - Please assist us in keeping the requests for any work in writing. I understand that
<o:p></o:p></li></ul>
<p class="MsoListParagraph">there might be an urge when you see a team member in the road to ask them to report something on your behalf, but we are
<o:p></o:p></p>
<p class="MsoListParagraph">often stopped by many residents and reported issues can easily fall through the cracks. By reporting it on email as far as possible
<o:p></o:p></p>
<p class="MsoListParagraph">we have an accurate timeline to work on to ensure we can track reports and improve our turnaround time in assisting you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>4.4 Staff <o:p></o:p></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">We have specific lines of communication and although we encourage a friendly relationship between residents and team
<o:p></o:p></li></ul>
<p class="MsoListParagraph">members, it cannot be to the detriment of planned work and the overall productivity of the team. We do also not encourage
<o:p></o:p></p>
<p class="MsoListParagraph">personal favours or contacting team members on the private mobile numbers. This is not considered as formal communication
<o:p></o:p></p>
<p class="MsoListParagraph">and interferes with work schedules and the team’s efficiency. The receptionists serve as a point of contact and in case of
<o:p></o:p></p>
<p class="MsoListParagraph">emergency myself and Nomfundo can be contacted on our mobile numbers during and after hours. We are always happy to assist.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>4.7 Good Relations<o:p></o:p></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">To maintain good relationships with neighbours please respect the contractor hours as stipulated. For urgent or emergency work
<o:p></o:p></li></ul>
<p class="MsoListParagraph">we can always make exceptions and advise neighbours ahead of time but only if we are made aware of arrangements.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>5.7 Refuse Removal<o:p></o:p></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">General waste collection is on a Monday and recycling on a Wednesday.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Recycling gets collected from as early as 09h00, therefore all recycling must be placed outside for collection by no later than 08h00.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Please no do not put recycling out the night before as it gets blown around by the wind.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0cm;mso-list:l0 level1 lfo1">Please ensure that your recycling is placed in an appropriate plastic bag and that it is tied up. Loose boxes and bottles slow the team down tremendously.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you have any questions or if you have any suggestion on how we could improve any services offered in the village, feel free to contact me directly.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you in advance for your support. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;">Riaan Gouws</font> <font face="helvetica" size="2">Village Manager - Bergvliet</font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-639-35998@rs.amdec.co.za" class="rocketseed-strip" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;"><map id="imgmap20161031122145" name="imgmap20161031122145">
<area shape="rect" alt="" coords="2,2,134,62" href="https://rs.amdec.co.za/rs/13-9K4ay" target=""></map></td></tr><tr><td style="max-width: 100%; height: auto;" nowrap="nowrap"><p style="margin: 0;"><font face="helvetica" size="2"><b>Tel:</b> +27 21 001 4312</font></p></td></tr><tr><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Cell:</b> </font><font face="arial,helvetica,sans-serif" size="2">+27 72 600 2499</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Email:</b> <a style="text-decoration: none; color: #000;" href="mailto:riaang@evergreenlifestyle.co.za">riaang@evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Postal:</b> PO Box 30487, Tokai, 7966, South Africa</font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Website:</b> <a style="text-decoration: none; color: #000;" href="www.evergreenlifestyle.co.za">www.evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td nowrap="nowrap" colspan="1">
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