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<tbody><tr><td style="max-width: 100%; height: auto;"><img src="cid:image-1874-48845@rs.amdec.co.za:4443" class="rocketseed-strip" border="0" beacon_priority="0" style="max-width: 100%; height: auto;"></td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dear Resident, <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Rescom has been made aware of a rumour that somehow its actions will impede the provision of billable Home-care services to residents.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This is simply not true, Rescom is not empowered nor does it seek to contravene any contractual arrangements between individual residents and Evergreen Lifestyle Villages or Evergreen
Health. Furthermore Rescom has been assured that Home-care services will continue to be provided in accordance with residents’ Life Rights Agreements and in accordance with any individual arrangements made between Evergreen Health and resident's.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It is a fact that Evergreen management has reviewed their contractual obligations with regard to providing healthcare services and has advised residents at the AGM that they are
not contractually obliged to provide healthcare services in the current format of 24-hour nursing as part of their service offering for which levies are paid. Evergreen management has stressed, however, that they do need to provide emergency medical care
as part of their service offering, which they believe they currently provide in terms of the Telecare service.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In light of the above, Rescom and Evergreen management are looking at the existing and proposed healthcare charges to resident's levies, this action was openly discussed at the
AGM and progress<span style="color:red"> </span>made has been recorded in the Rescom minutes and in the AGM minutes. The intention of this action is to maintain any individual contractual services and to ensure that Evergreen can maintain billable Home-care
services to residents, but at the same time avoid wasteful expenditure<span style="color:red">
</span>on general under-utilised services and hopefully effect some saving on levies.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We hope this clarifies the matter, however if you have further concerns about your own contractual healthcare needs, please take them up directly with Village and/or Evergreen Health
Management.<o:p></o:p></p>
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<p class="MsoNormal">Best Regards<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Alan Baxter<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
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<tbody><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="3" style="color: #a39061;">Bronwyn Davis</font> <font face="helvetica" size="2">Village Manager (Bergvliet)</font></p></td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;" rowspan="5" align="right"><img src="cid:image-639-48845@rs.amdec.co.za:4443" class="rocketseed-strip" usemap="#imgmap20161031122145" border="0" style="max-width: 100%; height: auto;"><map id="imgmap20161031122145" name="imgmap20161031122145">
<area shape="rect" alt="" coords="2,2,134,62" href="https://rs.amdec.co.za:4443/rs/136fOMbP" target=""></map></td></tr><tr><td style="max-width: 100%; height: auto;" nowrap="nowrap"><p style="margin: 0;"><font face="helvetica" size="2"><b>Tel:</b> +27 21 137 2690</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Fax:</b> +27 21 702 3201</font></p></td></tr><tr><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Cell:</b> </font><font face="arial,helvetica,sans-serif" size="2">+27 72 359 3008</font></p></td><td style="max-width: 100%; height: auto;"><p style="margin: 0;"><font face="helvetica" size="2"><b>Email:</b> <a style="text-decoration: none; color: #000;" href="mailto:bronwynd@evergreenlifestyle.co.za">bronwynd@evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Postal:</b> 30 Homestead Avenue, Bergvliet, 7945</font></p></td></tr><tr><td style="max-width: 100%; height: auto;" colspan="2"><p style="margin: 0;"><font face="helvetica" size="2"><b>Website:</b> <a style="text-decoration: none; color: #000;" href="www.evergreenlifestyle.co.za">www.evergreenlifestyle.co.za</a></font></p></td></tr><tr><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td><td style="max-width: 100%; height: auto;"> </td></tr><tr><td nowrap="nowrap" colspan="1">
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